KEYED IN MUSIC

Your Privacy Matters

 

Keyed In Music is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

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What is personal information?

Personal information is information or an opinion identifies an individual. We collect a range of personal information from our clients. When providing our various services, we may collect personal information, such as contact information including name, e-mail address, mailing address, phone number, date of birth, relevant background information.

 

Why do we collect personal information?

Keyed In Music collects your personal information to:

• provide you with information or services you have requested;

• enrol you or your child as a student;

• to assess your enrolment application;

• manage our customer service relationships;

• communicate with you about lessons;

• manage your account, including credit card information that allows us to process your payments to us, and collect overdue amounts;

• use for purposes that are expressly permitted under our agreement with you;

• provide you with ongoing information about our activities;

• monitor or improve satisfaction with our customer services and follow up on any complaints or feedback;

• comply with our legal obligations.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

 

How do we collect your personal information?

Keyed In Music will generally collect personal information directly from you, when you:

• enquire about lesson vacancies by phone or email;

• enrol as a student;

• register your details via our website enquiry form;

• provide feedback to us; or

• from third parties.

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Disclosure of personal information

Generally, we will only disclose your personal information for the purposes for which it was collected which may also include third party document storage.

We will also disclose information we maintain when required to do so by law. For example, in response to a court order or a subpoena or other legal obligation, such as response to a law enforcement agency’s request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to, or interference with (either intentionally or unintentionally) our rights or property. Our clients should also be aware that government bodies may have the authority under certain circumstances to receive personal information from us and without your permission.

 

Security of your personal information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

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Correcting, accessing or updating your personal information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. In order to protect your Personal Information we may require identification from you before releasing the requested information.

 

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

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Direct marketing

Keyed In Music does not engage in direct marketing. Any information that is communicated via email or text message is related to enrolled students or direct enquiries. All marketing that occurs is via our website and social media channels.

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Policy Updates

This Policy may change from time to time and is available on our website.

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Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

 

Keyed In Music
2 Otway St N
Ballarat East
Phone: 0407 842 699
Email: feelgood@keyedinmusic.net